FAQ

Product

Are they easy to install?
  • - Yes, all our products are designed for easy home assembly.
  • - Each item includes detailed instructions and hardware.
  • - Floating shelves and tables require only basic tools and minimal effort.
Does it get termites?
  • - All our wood is kiln-dried and treated to prevent termite infestation.
  • - Protective finishes add extra defense against pests.
  • - Regular maintenance helps ensure your furniture stays termite-free.
What is the weight capacity of a shelf/table?
  • - Floating Shelf: up to 30kg depending on wall type and anchors used.
  • - Branch Tree Bookshelf: up to 80kg total load with even distribution.
  • - Dining Table/Bathroom Vanity: up to 120kg of evenly distributed weight.
What is the weight of a packaging?
  • - Floating Shelf: approx. 5–8kg.
  • - Branch Tree Bookshelf: approx. 15–25kg.
  • - Table or Vanity: between 20–40kg depending on size and material.
Do you offer customization options?
  • - Yes, you can request custom sizes, finishes, or wood types.
  • - We also offer engraving and personalization on selected pieces.
  • - Contact us at help@woodfurnist.com for a custom quote.
How should I care for and maintain my furniture?
  • - Use a soft dry or slightly damp cloth to wipe the surface.
  • - Avoid direct sunlight and high humidity to protect the wood finish.
  • - Use coasters or pads under hot or wet items.
What materials do you use in your furniture?
  • - We use sustainably sourced solid wood: oak, ash, walnut.
  • - Premium metal brackets or fixtures are used where needed.
  • - All finishes are eco-friendly and safe for indoor use.

Shipping and Delivery

How long will it take to receive my orders?
  • - In-stock items: shipped in 2–5 business days.
  • - Custom orders: typically 2–4 weeks for production and shipping.
  • - Estimated time is shown on each product page.
How do I track my order?
  • - You will receive an email with a tracking number once your order is shipped.
  • - You can also log in to your account to view order status.
  • - Our support team is available to assist if needed.
How much does shipping cost?
  • - Domestic shipping is free for orders over a set amount.
  • - International shipping is calculated at checkout based on destination and weight.
  • - Contact us for bulk shipping or custom logistics.
What payment options do you accept on your website?
  • - Credit & debit cards (Visa, MasterCard, etc.).
  • - PayPal, Shopify Payments.
  • - Bank transfer for custom or bulk orders.

Refund Policy

What is WoodFurnist's return policy?
  • - Items can be returned within 7 days if unused and in original packaging.
  • - Custom or made-to-order products are not eligible for return.
  • - Contact us before sending your return to ensure proper handling.
What is WoodFurnist's refund policy?
  • - Refunds are processed after we receive and inspect the returned item.
  • - You’ll receive a refund to your original payment method within 5–10 business days.
  • - Shipping fees are non-refundable unless the product was defective or incorrect.