Returns & Refunds Policy

Return & Refund Policy

At Woodfurnist, every piece we create carries the warmth of natural wood and the care of human hands. We want you to feel confident, comfortable, and completely satisfied with your purchase. If your order doesn’t meet your expectations, our return and refund process is designed to be fair, transparent, and hassle-free.

Order Modification or Cancellation

We understand that plans can change.

  • You may request an order modification or cancellation within 6 hours of placing your order.

  • After this window, our artisans may have already begun crafting or preparing your item, and changes cannot be guaranteed.

To request a change, please contact our support team at help@woodfurnist.com, including your order number and the details of your request.

Returns

Because these are high-value international orders, all shipments will be confirmed by the customer before dispatch. Therefore, returns or exchanges are not accepted except in cases of damage or loss during shipping.

Please note:

  • Custom-made or personalized items and gift cards are not eligible for return.

  • To initiate a return, email us at help@woodfurnist.com with your order number and reason for return.

  • We provide a prepaid return label for approved cases involving defective, damaged, or incorrect items.

  • Return shipping costs for other reasons are the responsibility of the customer.

Because each Woodfurnist piece is handcrafted, our return policy applies primarily to items with manufacturing defects or shipping damage.

Exchanges

We’re happy to offer exchanges for:

  • Defective or damaged products

  • Items that differ from the original order

  • Size or color adjustments (excluding custom or sale items)

Once your return is received and inspected, we will process the exchange promptly and send a replacement item with care.

Refunds

  • Refunds are issued within 2 business days after we receive and inspect the returned item.

  • Depending on your payment provider, funds may take up to 3 business days to appear in your account.

  • Partial refunds may apply if the returned product is not in its original condition or missing parts.

Customer Care

At Woodfurnist, we believe service should feel as thoughtful as our craft.
If you have any questions or concerns, our support team is always here to help at Help@woodfurnist.com.

Every message you send receives the same care and respect as every piece we make — because your satisfaction is a part of our craftsmanship.